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About Us

Frequently Asked Questions

Hours of Operation

  • Activity Center:  
    • Open Daily
       
  • Alfresco Market:
    • Sunday - Thursday: 7:00am - 10:00pm
    • Friday - Saturday: 7:00am - 11:00pm
       
  • ​Check-In
    • THE CHECK-IN PERIOD BEGINS AT 4:00PM AND RUNS UNTIL 2:00AM.  CHECK-IN PRIOR TO 4:00PM IS UNLIKELY.
    • For guests arriving early, luggage storage is available. Guests are encouraged to store their luggage and proceed directly to enjoying the many sites and attractions in Orlando.
       
  • Check-Out
    • Ends at 10:00am
    • Front Desk may offer late check-out, based upon availability. The pricing for late check-out is $25 per hour after 10:00am.  After 2:00pm full rate is charged for that evening.
       
  • Escape Spa: 
    • 10:00am - 6:00pm
       
  • Fitness Center:  
    • 24 hours
       
  • Flip Flop’s Family Fun Center: 
    • 10:00am - 10:00pm
       
  • Lake Austin Pier:  
    • 10:00am - 5:00pm
       
  • Longboard Bar & Grill:
    • Sunday - Thursday: 11:00am - 5:00pm
    • Friday - Saturday: 11:00am - 6:00pm
       
  • Surfari Water Park: 
    • Sunday - Thursday: 10:00am - 5:00pm
    • Friday - Saturday: 10:00am - 6:00pm
       
  • The Springs Pools:  
    • 8:00am - 10:00pm
       
  • The Springs Bar & Grill:  
    • 11:00am - 10:00pm
       
  • Valencia Restaurant: 
    • Breakfast: 8:00am - 11:00am
    • Lunch: 11:00am - 3:00pm
    • Dinner: 5:00pm - 10:00pm

*Hours Subject to Change Due to Weather or Season.

Lovebugs

Q: What are lovebugs?
A: The lovebug is a species of march fly found in parts of southern United States and Central Florida. They are a small black fly with a red thorax. 

Q: When is lovebug season?
A: They emerge in the spring and fall, usually May and September, although this can vary by a few weeks earlier or later.

Q: Are they harmful?
A: Lovebugs are not poisonous, and they do not bite, sting, or transmit diseases.

Q: Are lovebugs attracted to anything?
A: Lovebugs are attracted to light-colored surfaces, especially if they are freshly painted, but lovebugs congregate almost anywhere, reacting to the effects of sunlight on automobile fumes, asphalt, etc.

Accommodations

Q: Do you charge a resort fee?
A: A daily resort fee of $35 (plus tax) will be charged to your room rate per room, per night and includes:

  • Daily Transportation to and from Walt Disney World® Ticket and Transportation Center (Near Magic Kingdom® Park)
  • Entrance to Surfari Water Park, lazy river tubes & towels
  • Resort wide Wi-Fi
  • In-room local and toll-free calls
  • In-suite coffee and tea setup
  • Unlimited 24/7 access to our fitness center
  • Use of business center
  • Scheduled family activities

Q: What are your housekeeping practices?
A: Guests staying four nights or less, receive daily trash removal and amenities refresh. Guests staying five nights or more, receive a full service cleaning every third night of your stay. Additional full service cleans desired can be arranged in advance for a daily fee.

Q: What is the difference between the suite views?
A: Our standard view overlooks our natural resort landscape or Courtyard Fountain. Our superior view overlooks either Lake Austin, The Springs Pools, Surfari Water Park or our lagoons.

Q: How can I book a room close to the water park?
A: Room location and views are by request only to reservations@groveresortorlando.com. All requests are based upon availability and are not guaranteed.

Q: How do I book an Accessible Room?
A: Accessible rooms are available by request only to reservations@groveresortorlando.com. All requests are based upon availability and are not guaranteed.

Q: Which suites or rooms have king beds?
A: All of the rooms have a king bed in the master bedroom.

Q: Is it possible to have two twin beds instead of a queen?
A: Yes, our 2 Bedroom Family Suite is an available room option featuring one king bed in the master and two full beds in the second bedroom. You can book the room here.

Q: Does the sofa in the living room double as a bed?
A: Yes, the sofa opens as a full-size bed.

Q: I need to reserve a rollaway bed for my room, can I do that?
A: No, The Grove Resort Orlando does not have rollaway beds. The sleeper sofa does, however, fold out to be an extra bed.

Q: What kind of mattresses are in the guest rooms?
A: The beds have Sealy Sayer Pro Luxe mattresses, and the pillows are Down Etc. Aqua Plush Pillow 235 Thread Count.

Q: How many people can each suite sleep?
A: 1-bedroom suites can sleep up to 4 people, 2-bedroom suites can sleep up to 6 people, and 3-bedroom suites can sleep up to 8 people.

Q: What is included in the kitchen? What do I need to bring from home or buy?
A: Each kitchen comes equipped with: salad serving bowl, pot holders, mixing bowl, wine/bottle opener, can opener, colander, cutting board, ice bucket, ice cream scoop, knife set, ladle, measuring cup, spatula, pizza cutter, pot & pan set (3 pots with lids and a saute pan with lid), peeler, salad tongs, solid serving spoon, slotted serving spoon, Wastebasket, whisk, dish cleaning supplies. Dishes, cups, and silverware are also provided. So the only thing you might want to bring or buy would be salt, pepper, and olive oil.

Q: Do you provide washers & dryers in the units?
A: Yes. Each suite has a full-size washer & dryer. Laundry detergent is available for purchase at Alfresco Market.

Q: What shower amenities are available in rooms?
A: Shower amenities are shampoo, conditioner, body wash, soap and a hair dryer.

Q: Is smoking allowed at the resort or in suites?
A: Smoking is only permitted in designated smoking locations. Suites and the accompanying balcony are considered a “non-smoking” area and a possible cleaning fee could be added if a guest chooses to smoke in these areas.

Q: Are there carbon monoxide detectors in the guest rooms?
A: We don’t have carbon monoxide detectors but we don’t need them as all of our electronics in the rooms are electric; we don’t have gas stoves or water heaters, etc.

Q: What forms of payment do you accept at check-in?
A: At check-in, guests must provide a credit card which the Front Desk will pre-authorize for the anticipated balance of the stay including taxes, resort fee and parking, plus an additional $50 per night for incidentals.  Cash will not be accepted at the time of check-in but can be used as a form of payment at the time of check-out.

Q: What are your check-in and check-out times?
A: The check-in period begins at 4:00pm and runs until 2:00am. Check-in prior to 4:00pm is unlikely. For guests arriving early, luggage storage is available. Guests are encouraged to store their luggage and proceed directly to enjoying the many sites and attractions in Orlando. Check-out ends at 10:00am. Front Desk may offer late check-out, based upon availability. The pricing for late check-out is $25 per hour after 10:00am.  After 2:00pm full rate is charged for that evening. 

Q: Does your TVs offer parental control?
A: Yes, please give our front desk a call at Ext. 1600 so we can set that up for you.

ADA Accessibility

The Grove Resort Orlando is proud and honored to offer ADA-Compliant accommodations. We encourage guests to contact us in advance of their visit to ensure the most suitable accommodations are prepared to offer a memorable and comfortable stay. Please contact reservations at 407.530.3401 or at reservations@groveresortorlando.com.

To accommodate our ADA guests, we have Handicap parking located close to the main entrance of the resort as well as on every level of the parking garages closest to the entrances.

The two main entrances to the resort are ADA accessible. Routes to guest rooms, The Springs Pools, Surfari Water Park, lobby, dining areas, meeting space and parking are accessible, however, doors in these areas are fire doors.

We have ADA compliant guestrooms with shower benches, shower bars, wide doorways, accessible light switches, lower counters, visual fire alarm and doorbell, and emergency strobe lights.

Amenities & Services

Q: What are The Springs Pools hours?
A: The Springs Pools are open from 8:00am to 10:00pm. Hours subject to change due to weather.

Q: What are Surfari Water Park hours?
A: Surfari Water Park is open Sunday - Thursday from 10:00am - 5:00pm and Friday - Saturday from 10:00pm - 6:00pm. Hours subject to change due to weather. In the event our pools exceed capacity restrictions, pool access will be restricted until space becomes available.

Q: Are the pools heated?
A: Yes, The Springs Pools and our zero-entry pool at Surfari Water Park are kept at 83 degrees year round.

Q: Are there towels at the pool?
A: Yes, there is a towel tracker at The Springs Pools and Surfari Water Park. The towels are complimentary and guests are able to access as many as needed with their room key.

Q: What is the price to rent a cabana at The Springs Pools or Surfari Water Park?
A: Weekdays are $175 and weekends are $200. For more information about what is included in the cabanas, please visit our cabana rental page.

Q: Are guests of guests staying at the resort allowed to use Surfari Water Park and its amenities?
A: The water park is for registered resort guests only. No outside friends or family.

Q: What are the pools and water park policies?
A: Pool and Water Park Policies:

  • Wristbands will be distributed at check-in, based on total occupants per room, not to exceed maximum room occupancy. 
  • Wristbands are required to be worn in pool areas at all times. 
  • For lost wristbands, a fee of $35 will be required to replace.  
  • Room keys may also be requested to validate guests of the resort.

Q: Are guests able to use the pools and resort amenities before check-in?
A: Yes, guests can use the amenities prior to check-in and the front desk staff will usually store luggage in the back room if needed.

Q: Can you book the FlowRider in advance?
A: The FlowRider is available on a first-come, first-serve basis and does not currently accept reservations.

Q: How much is the FlowRider?
A: The FlowRider is $30 for 30 minutes and $55 for 60 minutes

Q: Is there a height restriction for the waterslides?
A: Yes, guests must be a minimum of 48 inches to ride both slides.

Q: Are coolers allowed in the water park?
A: No, coolers are not permitted in the water park.

Q: Can guests bring outside food & beverages into the water park?
A: No, outside food & beverage is not permitted in the water park.

Q: Is sunscreen available for purchase?
A: Yes, many retail items will be for sale, including sunscreen.

Q: Are life jackets provided?
A: Life jackets are complimentary and they are available at the Welcome Hut.

Q: Are swim masks and goggles permitted?
A: Yes, in swimming pool and lazy river.  Swim masks and goggles are not permitted on the FlowRider or water slides. 

Q: Can you bring your own floatation devices?
A: Yes, for the zero-entry pool only. Lazy River Tubes are available and included in the resort fee. 

Q: Can you bring your own flotation devices for toddlers?
A: Yes.  Arm bands are not allowed on water slides for safety reasons. 

Q: Can toddlers ride on a tube in the Lazy River?
A: Yes, a guest is able to ride on a float with an adult. We also provide complimentary life jackets for the kids to make it easier to float in the river.

Q: Is there a lifeguard on duty?
A: Yes, there are multiple lifeguards on duty at all times at Surfari Water Park.  

Q: Is the water park wheel chair accessible?
A: Yes, the water park is ADA compliant.

Q: How deep is the zero-entry pool? 
A: 4 feet, 6 inches

Q: How much are the boat rentals at Lake Austin?
A: Swan paddle boat (5 seater) is $15/half hour, Kayak is $15/half hour, and the  Go Float -2 seater electric boat is $30/half hour or $45/hour.

Q: Are guests allowed to bring their own fishing equipment to Lake Austin Pier? 
A: No, guests are not permitted to use their own fishing equipment. 

Q: What are the hours of operation for the fitness center?
A: The fitness center is open 24 hrs.

Q: Is there a tennis court on-site?
A: While there are currently no plans for a tennis court, there is an on-site fitness center for guest use.

Q: Is there a basketball court on-site?
A: There is an on-site fitness center but no basketball court.

Q: Is there a gift shop on site?
A: Yes!  Alfresco Market is located near the Lobby.

Q: Is there a place to print boarding passes?
A: Yes. Visit the business center located in the lobby to print your boarding passes and receive complimentary internet access.

Q: What sort of family activities are offered?
A: In addition to daily events at the pool, the Activities Center is open daily 9:00am-5:00pm.  Guests can come in for scheduled crafts, but also they can choose to just color or play board games. There are also board games for complimentary guest check-out.  Certain crafts do have a fee and you can check our current activities here.

Q: Is there a lost and found?
A: Please contact Lost and Found by calling the hotel at (407) 575-7500 and ask for the Lost and Found Department.

Pool & Water Park Policies

Pool & Water Park Policies

  • Wristbands will be distributed at check-in, based on total occupants per room, not to exceed maximum room occupancy. 
  • Wristbands are required to be worn in pool areas at all times. 
  • For lost wristbands, a fee of $35 will be required to replace.  
  • Room keys may also be requested to validate guests of the resort.

Dining

Q: What type of dining options are at The Grove Resort Orlando?

Q: Who do I contact to request a specific meal preparation (Halal, Kosher, gluten/allergen-free) at Valencia Restaurant?
A: Valencia Restaurant can accommodate dairy free, gluten free, vegetarian and vegan meal restrictions. Unfortunately we are unable to accommodate kosher meal options. Restrictions should be mentioned to the waiter once you are at the restaurant.

Q: How do I make restaurant reservations?
A: You can make a reservation for Valencia via Open Table by clicking here.

Q: Can groceries be delivered to the resort?
A: We cannot accept or store groceries on behalf of our guests. If you have groceries delivered, you must meet the delivery driver and collect the groceries in the lobby. 

Escape Spa

Q: Where can I find the prices for spa treatments?
A: You can find prices here on our website or call Escape Spa at 407-734-0789 for more information.

Q: How do I book spa treatments?
A: Please email Spa@GroveResortOrlando.com or call 407-734-0789.

Q: Does Escape Spa have special pricing for Florida residents?
A:  Florida Residents receive 15% off at Escape Spa, which increases to 20% off for any 2 treatments that are 50 mins or longer/per person.

Q: What is the policy for spa guests under the age of 18?
A: A parent or legal guardian must accompany a spa guest under the age of 18 by booking a couples treatment.   Spa guests under the age of 16, may only schedule manicure or pedicure services.  Proper attire and proper behavior are required at all times while on spa property.

Payment, Policies & Fees

Q: What are your check-in and check-out times?
A: THE CHECK-IN PERIOD BEGINS AT 4:00PM AND RUNS UNTIL 2:00AM.  CHECK-IN BEFORE 4:00PM IS UNLIKELY.  Check-out ends at 10:00am. Front Desk may offer late check-out, based upon availability. The pricing for late check-out is $25 per hour after 10:00am.  After 2:00pm full rate is charged for that evening.

Q: Do you have an early check-in?:
A: Guests who book directly through The Grove Resort Orlando have the option to sign-up for the early check-in waitlist. This is available to guests looking to check-in from 7:00am – 12:00pm at an additional fee of $40. If we are unable to meet this request there will be no charge and you will check-in at the normal time of 4:00pm.

Q: Do you charge a resort fee?
A: A daily resort fee of $35 (plus tax) will be charged to your room rate per room, per night and includes:

  • Daily Transportation to and from Walt Disney World® Ticket and Transportation Center (Near Magic Kingdom® Park)
  • Entrance to Surfari Water Park, lazy river tubes & towels
  • Resort wide Wi-Fi
  • In-room local and toll-free calls
  • In-suite coffee and tea setup
  • Unlimited 24/7 access to our fitness center
  • Use of business center
  • Scheduled family activities

Q: How much is parking?
A: Parking is $18 (plus tax) per day per vehicle.

Q: How much do you authorize for incidentals?
A: Upon check-in, a $50 hold per day, up to a maximum of $350, will be placed on your debit or credit card to cover incidentals during your stay.  This hold will be released 7-10 business days after your departure depending on your issuing bank.

Q: What forms of payment do you accept at check-in?
A: At check-in, guests must provide a credit card which the Front Desk will pre-authorize for the anticipated balance of the stay including taxes, resort fee and parking, plus an additional $50 per night for incidentals.  Cash will not be accepted at the time of check-in but can be used as a form of payment at the time of check-out.

Q: When is payment collected for a reservation?
A: A deposit of the first night's room, tax and resort fee is due at the time of booking. The remaining balance is due at the time of check-in. If the reservation is cancelled within 72 hours of the check-in date, the deposit is refundable. 

Q: What is your cancellation policy?
A: If your plans change, we are happy to accept your cancellation with 72 hours' notice at no additional charge.

Q: Do you have an Early Departure Fee?
A: Yes.  Once you confirm the dates of your stay at check-in you are responsible for an early departure fee should you choose to depart the hotel prior to the scheduled date. The fee is equal to one-night room and tax of the day departing.

Q: What is the minimum check-in age?
A: The minimum age of check-in is 21 years.

Q: Can groceries be delivered to the resort?
A: We cannot accept or store groceries on behalf of our guests. If you have groceries delivered, you must meet the delivery driver and collect the groceries in the lobby. 

Q: Is the resort pet friendly?
A: The resort welcomes service animals but not pets.

Q: What is your policy regarding skateboards and hoverboards?
A: Skateboards and hoverboards (self-balanced, two-wheeled, gliding motorized scooters) are prohibited on property due to safety concerns.

Q: Do you allow drones to be flown on hotel grounds?
A: To ensure the safety and privacy of all guests, drones are not permitted to be operated on hotel grounds.

Q: Can guests send packages to the resort prior to arrival?
A: Yes, guests can have items shipped to the resort.

Q: How far in advance can I make a reservation?
A: 365 days.

Q: Is Wi-Fi available?
A: Yes, we offer complimentary Wi-Fi around the resort. Premium Wi-Fi is also available at an additional cost per day.

Shipping of Packages

Packages shipped to The Grove Resort Orlando are subject to a handling fee.  Handling fees are as follows:
Flat Envelope: $5.00
Package – 0 to 15 lbs: $10.00
Package – 16 to 30 lbs: $20.00
Package – Over 30 lbs: $50.00
Pallet: Not Accepted

When sending packages, please use the following mailing address:

The Grove Resort Orlando
Hold for Arrival: Guest name on reservation and arrival date
14501 Grove Resort Ave
Winter Garden, FL 34787

Packages can be retrieved from the Front Desk with a photo ID.  Recipients will be required to sign for the package at the time of pick up. 

Upon delivery, if the resort is unable to locate a future reservation for the package’s recipient, the item will be returned to sender or otherwise discarded.  Due to limited storage space, please ensure your shipments arrive no earlier than fourteen (14) days prior to arrival.

The Grove Resort Orlando is not responsible for the safe or timely arrival of any package sent to the resort. The resort accepts no liability for lost, stolen or damaged packages. 

Transportation & Location

Q: How far away is the resort from Walt Disney World® Theme Parks?
A: The resort is located just six miles from Walt Disney World® Theme Parks.

Q: What’s the bus schedule to/from Walt Disney World® Ticket & Transportation Center (Near Magic Kingdom® Park)?
A: Departure Times from The Grove Resort - 9:00am, 11:00am, and 12:15pm
Return Times from Walt Disney World® Ticket & Transportation Center, Lane #14 - 6:00pm, 7:35pm, 9:35pm, and 10:35pm
Guests will need to get a voucher for the shuttle bus 24 hours in advance at the Concierge Desk prior to their visit to the parks. This service is complimentary as it is included in the resort fee. Please note that capacity is limited and services are first come first serve basis. 

Q: Are the shuttle buses ADA accessible?
A: Yes. Please notify our Guest Service desk 24 hours in advance.

Q: Does the resort sell tickets to Walt Disney World® Theme Parks?
A: Yes, our concierge sells tickets to Walt Disney World® Theme Parks.

Q: Is there transportation to/from the airport?
A: While we do not provide complimentary shuttle service to/from the airport. Guests can choose to take a taxis or a shuttle service from Orlando International Airport. Our recommended shuttle provider is Maingate Transportation at (407) 390-0000 press 0.

Q: How much is parking?
A: Parking is $18 (plus tax) per day per vehicle.

Q: Do you allow any boats or trailers at the resort?
A: No.  We do not allow any attachments to vehicles as our garages cannot accommodate them.  We also do not have an alternate parking location for those attachments.

Q: Are there luggage carts in the garage?
A: We don’t have luggage carts on every level of the garage but there is parking on every level. Guests can also unload their car at the porte cochere with a bellman or they can call the front desk after check in and request a luggage cart to be brought to their room.

Q: What is the ceiling height for the parking garage?

  • Building 1 garage is 8'
  • Building 2 and 3 garages are 7’ 3"

Q: What is the closest grocery store?
A: We have our Alfresco Market located on-site where you can stock up on groceries for your kitchen. There is also a Publix Super Market 2 miles away on Route 192.

Q: Do you have an electric vehicle charging station?
A: Yes. We have two ChargePoint stations located on the first floor in Garage 1 on the left-hand side.

Traveling With Babies and Young Children

Q: Are there cribs available?
A: Yes, we provide pack & plays for infants and toddlers at no cost. Please contact the front desk to arrange to have one delivered to your room.

Q: Are there high chairs available?
A: Unfortunately, we do not provide high chairs but you can rent them from KM Rentals and they can be delivered to the hotel. Click here​ to check out their website for more information.

Q: Are bed rails for toddlers available?
A: Unfortunately, we do not provide bed rails but you can rent them from KM Rentals and they can be delivered to the hotel. Click here to check out their website for more information.

Q: Is there childcare available?
A: While we do not provide child-care services on property through our staff, there is a local company that comes to resorts for this service. Check out their website Kids Nite Out for more information.

Q: What sort of family activities are offered?
A: In addition to daily events at the pool, the Activities Center is open daily 9:00am - 5:00pm.  Guests can come in for scheduled crafts, but also they can choose to just color or play board games. There are also board games for complimentary guest check-out.  The crafts do have a fee and there are many offered such as Build a Buddy Stuffed Animal Workshop, Tye Dye Shirts, Ceramic Bank Painting and Sand Art. You can check our current activities here.

Q: Does your TVs offer parental control?
A: Yes, please give our front desk a call at Ext. 1600 so we can set that up for you.

If you have a question you would like to see added, please contact us by sending an e-mail to marketing@groveresortorlando.com. For answers to any other questions, please email contactus@groveresortorlando.com or fill out the form on this page. We are always happy to help you!

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