About Us

Frequently Asked Questions

Hours of Operation

  • Activity Center:  
    • 9:00am - 5:00pm
       
  • Alfresco Market:
    • Sunday - Thursday: 7:00am - 10:00pm
    • Friday - Saturday: 7:00am - 11:00pm
       
  • ​Check-In
    • THE CHECK-IN PERIOD BEGINS AT 4:00PM AND RUNS UNTIL 2:00AM.  CHECK-IN PRIOR TO 4:00PM IS UNLIKELY.
    • For guests arriving early, luggage storage is available. Guests are encouraged to store their luggage and proceed directly to enjoying the many sites and attractions in Orlando.
  • Check-Out
    • Ends at 11:00am
    • Front Desk may offer late check-out, based upon availability. The pricing for late check-out is $25 per hour after 11:00am.  After 2:00pm full rate is charged for that evening.
       
  • Element Bar:  
    • 4:00pm - 11:00pm
       
  • Escape Spa:  
    • 9:00am - 7:00pm
       
  • Fitness Center:  
    • 24 hours
       
  • Flip Flop’s Family Fun Center: 
    • 10:00am - 10:00pm
       
  • Lake Austin Pier:  
    • 10:00am - 5:00pm
       
  • Longboard Bar & Grill:  
    • 11:00am - 8:00pm
       
  • Surfari Water Park: 
    • 10:00am - 8:00pm
       
  • The Springs Pools:  
    • 8:00am - 10:00pm
       
  • The Springs Bar & Grill:  
    • 11:00am - 10:00pm
       
  • Valencia Restaurant: 
    • Sunday - Thursday: 8:00am - 10:00pm 
    • Friday - Saturday: 8:00am - 11:00pm

Accommodations

Q: What are your housekeeping practices?
A: As an environmentally conscious organization, The Grove Resort & Spa has adopted a Resort Cleaning Program and a Green Initiative that will assist in reducing our carbon footprint and lessening our impact on the environment.  Our Resort Cleaning Program provides an every-other-day cleaning to your suite for all guests of the resort.

Additionally, our Green Initiative provides our guests the opportunity to receive a $10 resort credit per cleaning that they choose to opt out of. Resort credits will be applied to each guest’s incidental account. The Front Desk will provide more information at check-in.

Q: What is the difference between the suite views?
A: Resort view refers to an interior view of the resort, deluxe view is a view of the garden and/or lagoon, and superior views are higher level floors with a view of Springs Pools, Lake Austin, or Surfari Water Park.

Q: How can I book a room with a view of the fireworks?
A: Room location and views are by request only to reservations@groveresortorlando.com. All requests are based upon availability and are not guaranteed.

Q: How can I book a room close to the water park?
A: Room location and views are by request only to reservations@groveresortorlando.com. All requests are based upon availability and are not guaranteed.

Q: How do I book an Accessible Room?
A: Room location and views are by request only to reservations@groveresortorlando.com. All requests are based upon availability and are not guaranteed.

Q: Which suites or rooms have king beds?
A: All of the rooms have a king bed in the master bedroom.

Q: Is it possible to have two twin beds instead of a queen?
A: Yes, our 2 Bedroom Double Bed is an available room option featuring one king bed in the master and two full beds in the second bedroom. You can book the room here.

Q: Does the sofa in the living room double as a bed?
A: Yes, the sofa opens as a full-size bed.

Q: I need to reserve a rollaway bed for my room, can I do that?
A: No, The Grove Resort & Spa does not have rollaway beds. The sleeper sofa does, however, fold out to be an extra bed.

Q: What kind of mattresses are in the guest rooms?
A: The beds have Sealy Sayer Pro Luxe mattresses, and the pillows are Down Etc. Aqua Plush Pillow 235 Thread Count.

Q: How many people can each suite sleep?
A: 1-bedroom suites can sleep up to 4 people, 2-bedroom suites can sleep up to 6-8 people, and 3-bedroom suites can sleep up to 8 people.

Q: What is included in the kitchen? What do I need to bring from home or buy?
A: Each kitchen comes equipped with: salad serving bowl, pot holders, mixing bowl, wine/bottle opener, can opener, colander, cutting board, ice bucket, ice cream scoop, knife set, ladle, measuring cup, spatula, pizza cutter, pot & pan set (3 pots with lids and a saute pan with lid), peeler, salad tongs, solid serving spoon, slotted serving spoon, Wastebasket, whisk, dish cleaning supplies. Dishes, cups, and silverware are also provided. So the only thing you might want to bring or buy would be salt, pepper, and olive oil.

Q: Do you provide washers & dryers in the units?
A: Yes. Each suite has a full-size washer & dryer. Laundry detergent is available for purchase at Alfresco Market.

Q: What shower amenities are available in rooms?
A: Shower amenities are Tommy Bahama shampoo, conditioner, body wash, body cream, soap and a hair dryer.

Q: Is smoking allowed at the resort or in suites?
A: Smoking is only permitted in designated smoking locations. Suites and the accompanying balcony are considered a “non-smoking” area and a possible cleaning fee could be added if a guest chooses to smoke in these areas.

Q: Are there carbon monoxide detectors in the guest rooms?
A: We don’t have carbon monoxide detectors but we don’t need them as all of our electronics in the rooms are electric; we don’t have gas stoves or water heaters, etc.

Q: What forms of payment do you accept at check-in?
A: At check-in, guests must provide a credit card which the Front Desk will pre-authorize for the anticipated balance of the stay including taxes, resort fee and parking, plus an additional $50 per night for incidentals.  Cash will not be accepted at the time of check-in but can be used as a form of payment at the time of check-out.

Q: What are your check-in and check-out times?
A: The check-in period begins at 4:00PM and runs until 2:00AM. Check-in prior to 4:00PM is unlikely. For guests arriving early, luggage storage is available. Guests are encouraged to store their luggage and proceed directly to enjoying the many sites and attractions in Orlando. Check-out ends at 11:00AM. Front Desk may offer late check-out, based upon availability. The pricing for late check-out is $25 per hour after 11:00AM.  After 2:00PM full rate is charged for that evening. 

Amenities & Services

Q: What are The Springs Pools hours?
A: The Springs Pools are open from 8:00am to 10:00pm.

Q: What are Surfari Water Park hours?
A: Surfari Water Park is open from 10:00am to 8:00pm.

Q: Are the pools heated?
A: Yes, The Springs Pools and our zero-entry pool at Surfari Water Park are kept at 83 degrees year round.

Q: Are there towels at the pool?
A: Yes, there is a towel tracker at The Springs Pools and Surfari Water Park. The towels are complimentary and guests are able to access as many as needed with their room key.

Q: How much is the cabana rental and what is included?
A: The Springs Pools cabana includes: 4 piece sectional outdoor sofa, 2 lounge chairs, Cabinet with safe, refrigerator, and storage area, 4 bottles of water. If you would like to know more or reserve a cabana please contact our recreation team here.

Q: Are guests able to use the pools and resort amenities before check-in?
A: Yes, guests can use the amenities prior to check-in and the front desk staff will usually store luggage in the back room if needed.

Q: How much are the boat rentals at Lake Austin?
A: Swan paddle boat (5 seater) is $15/half hour, Kayak is $15/half hour, and the  Go Float -2 seater electric boat is $30/half hour or $45/hour.

Q: Are guests allowed to bring their own fishing equipment to Lake Austin Pier? 
A: Yes, guests are permitted to bring their own fishing equipment. 

Q: What are the hours of operation for the fitness center?
A: The fitness center is open 24 hrs.

Q: Is there a tennis court on-site?
A: While there are currently no plans for a tennis court, there is an on-site fitness center for guest use.

Q: Is there a basketball court on-site?
A: There is an on-site fitness center but no basketball court.

Q: Is there a gift shop on site?
A: Yes!  Alfresco Market is located near the Lobby.

Q: Is there a place to print boarding passes?
A: Yes. Visit the business center located in the lobby to print your boarding passes and receive complimentary internet access.

Q: What sort of family activities are offered?
A: In addition to daily events at the pool, the Activities Center is open daily 9:00am-5:00pm.  Guests can come in for scheduled crafts, but also they can choose to just color or play board games. There are also board games for complimentary guest check-out.  The crafts do have a fee and there are many offered such as Build a Buddy Stuffed Animal Workshop, Tye Dye Shirts, Ceramic Bank Painting and Sand Art. You can check our current activities here.

Q: Can groceries be delivered to the resort?
A: We cannot accept or store groceries on behalf of our guests. If you have groceries delivered, you must meet the delivery driver and collect the groceries in the lobby. 

Dining

Q: What type of dining options are at The Grove Resort & Spa?

  • Valencia
  • Alfresco Market
  • Springs Bar & Grill
  • Longboard Bar & Grill 

Q: Who do I contact to request a specific meal preparation (Halal, Kosher, gluten/allergen-free) at Valencia Restaurant?
A: Valencia Restaurant can accommodate dairy free, gluten free, vegetarian and vegan meal restrictions. Unfortunately we are unable to accommodate kosher meal options. Restrictions should be mentioned to the waiter once you are at the restaurant.

Q: How do I make restaurant reservations?
A: You can make a reservation for Valencia via Open Table by clicking here.

Q: Can groceries be delivered to the resort?
A: We cannot accept or store groceries on behalf of our guests. If you have groceries delivered, you must meet the delivery driver and collect the groceries in the lobby. 

Escape Spa

Q: Where can I find the prices for spa treatments?
A: You can find prices here on our website or call Escape Spa at 407-734-0789 for more information.

Q: How do I book spa treatments?
A: Please email Spa@GroveResortOrlando.com or call 407-734-0789.

Q: Does Escape Spa have special pricing for Florida residents?
A:  Florida Residents receive 15% off at Escape Spa, which increases to 20% off for any 2 treatments that are 50 mins or longer/per person.

Payment, Policies & Fees

Q: What are your check-in and check-out times?
A: THE CHECK-IN PERIOD BEGINS AT 4:00PM AND RUNS UNTIL 2:00AM.  CHECK-IN BEFORE 4:00PM IS UNLIKELY.  Check-out ends at 11:00am. Front Desk may offer late check-out, based upon availability. The pricing for late check-out is $25 per hour after 11:00am.  After 2:00pm full rate is charged for that evening.

Q: Do you charge a resort fee?
A: A daily resort fee of $25 (plus tax) will be charged to your room rate per room, per night and includes:

  • Daily Transportation to and from Walt Disney World's Ticket and Transportation Center
  • Entrance to Surfari Water Park, Lazy River Tubes
  • Complimentary resort wide Wi-Fi
  • Unlimited in-room local and toll-free calls
  • In-suite coffee pod and tea setup
  • Unlimited 24/7 access to our fitness center
  • Use of the business center

Q: How much is parking?
A: Parking is $10 per day per vehicle.

Q: How much do you authorize for incidentals?
A: Upon check-in, a $50 hold per day, up to a maximum of $350, will be placed on your debit or credit card to cover incidentals during your stay.  This hold will be released 7-10 business days after your departure depending on your issuing bank.

Q: What forms of payment do you accept at check-in?
A: At check-in, guests must provide a credit card which the Front Desk will pre-authorize for the anticipated balance of the stay including taxes, resort fee and parking, plus an additional $50 per night for incidentals.  Cash will not be accepted at the time of check-in but can be used as a form of payment at the time of check-out.

Q: When is payment collected for a reservation?
A: A deposit of the first night's room, tax and resort fee is due at the time of booking. The remaining balance is due at the time of check-in. If the reservation is cancelled within 72 hours of the check-in date, the deposit is refundable. 

Q: What is your cancellation policy?
A: If your plans change, we are happy to accept your cancellation with 72 hours' notice at no additional charge.

Q: Do you have an Early Departure Fee?
A: Yes.  Once you confirm the dates of your stay at check-in you are responsible for an early departure fee should you choose to depart the hotel prior to the scheduled date. The fee is equal to one-night room and tax of the day departing.

Q: What is the minimum check-in age?
A: The minimum age of check-in is 21 years.

Q: Is the resort pet friendly?
A: The resort welcomes service animals but not pets.

Q: What is your policy regarding hoverboards?
A: These types of devices (self-balanced, two-wheeled, gliding motorized scooters) are prohibited on property due to safety concerns.

Q: Do you allow drones to be flown on hotel grounds?
A: To ensure the safety and privacy of all guests, drones are not permitted to be operated on hotel grounds.

Q: Can guests send packages to the resort prior to arrival?
A: Yes, guests can have items shipped to the resort.

Surfari Water Park

Q: What are Surfari Water Park hours?
A: Surfari Water Park is open from 10:00am to 8:00pm.

Q: Are guests of guests staying at the resort allowed to use Surfari Water Park and its amenities?
A: The water park is for registered resort guests only. No outside friends or family.

Q: Can you book the FlowRider in advance?
A: The FlowRider is available on a first-come, first-serve basis and does not currently accept reservations.

Q: How much is the FlowRider?
A: The FlowRider is $20 for 30 minutes and $35 for 60 minutes

Q: Is there a height restriction for the waterslides?
A: Yes, guests must be a minimum of 48 inches to ride both slides.

Q: How much is the cabana rental and what is included?
A: Our 
Surfari Water Park cabana includes: dining set with 4 chairs, 2 lounge chairs, stand-up cooler with ice, 32” television with cable package, and 4 bottles of water. If you would like to know more or reserve a cabana please contact our recreation team here.

Q: Are there life jackets available?
A: Yes, there are life jackets available at the Pool Hut.

Learn more about Surfari Water Park here.

Transportation & Location

Q: How far from Walt Disney World is the resort?
A: The resort is located 4 miles from Disney World, so about 15 minutes in typical traffic.

Q: What’s the bus schedule to/from Walt Disney World?
A: Departure Times to Disney's Ticket & Transportation Center - 9:00am, 11:00am, and 12:15pm
Return Times from Disney's Ticket & Transportation Center, Lane #14 - 6:00pm, 7:35pm, 9:35pm, and 10:35pm
Guests will need to get a voucher for the shuttle bus 24 hours in advance at the Concierge Desk prior to their visit to the parks. This service is complimentary as it is included in the resort fee. Please note that capacity is limited and services are first come first serve basis. 

Q: Are the shuttle buses ADA accessible?
A: Yes. Please notify our Guest Service desk 24 hours in advance.

Q: How do I get to a non-Disney theme park?
A: We offer shuttles priced per person to other area attractions including SeaWorld and Universal Studios.  Please visit our concierge desk to make arrangements.

Q: Does the resort sell theme park tickets?
A: Yes, our concierge sells tickets to all major attractions.

Q: Is there transportation to/from the airport?
A: While we do not provide complimentary shuttle service to/from the airport. Guests can choose to take a taxis or a shuttle service from Orlando International Airport. Our recommended shuttle provider is Maingate Transportation at (407) 390-0000 press 0.

Q: How much is parking?
A: Parking is $10 per day per vehicle.

Q: Are there luggage carts in the garage?
A: We don’t have luggage carts on every level of the garage but there is parking on every level. Guests can also unload their car at the porte cochere with a bellman or they can call the front desk after check in and request a luggage cart to be brought to their room.

Q: What is the closest grocery store?
A: We have our Alfresco Market located on-site where you can stock up on groceries for your kitchen. There is also a Publix Super Market 2 miles away on Route 192.

How far are you located from:
Walt Disney World® area - 3 miles
International Drive - 18 miles
SeaWorld Orlando® - 15 miles
Discovery Cove by SeaWorld – 16 miles
Orange County Convention Center - 18 miles
Universal Studios Resort™ - 19 miles
Lego Land Florida – 31 miles
Orlando International Airport (MCO) - 27 miles

Q: Do you have an electric vehicle charging station?
A: Yes. We have two ChargePoint stations located on the first floor in Garage 1 on the left-hand side.

Traveling With Babies and Young Children

Q: Are there cribs available?
Answer: Yes, we provide Graco brand pack & plays for infants and toddlers at no cost. Please contact the front desk to arrange to have one delivered to your room.

Q: Are there high chairs available?
A: Unfortunately, we do not provide high chairs but you can rent them from KM Rentals and they can be delivered to the hotel. Click here​ to check our their website for more information.

Q: Are bed rails for toddlers available?
A: Unfortunately, we do not provide bed rails but you can rent them from KM Rentals and they can be delivered to the hotel. Click here to check our their website for more information.

Q: Is there childcare available?
A: While we do not  provide child-care services on property through our staff, there is a local company that comes to resorts for this service. Check out their website Kids Nite Out for more information.

Q: What sort of family activities are offered?
A: In addition to daily events at the pool, the Activities Center is open daily 9:00am - 5:00pm.  Guests can come in for scheduled crafts, but also they can choose to just color or play board games. There are also board games for complimentary guest check-out.  The crafts do have a fee and there are many offered such as Build a Buddy Stuffed Animal Workshop, Tye Dye Shirts, Ceramic Bank Painting and Sand Art. You can check our current activities here.

If you have a question you would like to see added, please contact us by sending an e-mail to marketing@groveresortorlando.com. For answers to any other questions, please email reservations@groveresortorlando.com or fill out the form on this page. We are always happy to help you!

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