Frequently Asked Questions

• Activity Center
  • Daily: 9:00 am - 5:00 pm
• Alfresco Market
  • Daily: 6:30 am - 11:00 pm
• ​Check-In
  • Begins at 4:00 pm and runs until 2:00 am
  • You are more than welcome to arrive early and if your room is available, our Front Desk Team will be able to check you in for an additional fee of $35 from 10:00 am – 4:00 pm based upon availability. If we do not have a room available upon your early arrival, we would be more than happy to store your luggage for you while you are waiting.
• Check-Out
  • Our standard check-out time is at 10:00 am. To request a late check-out, please contact our Front Desk Team.
• Concierge
  • Daily: 7:30 am - 8:00 pm
• Escape Spa
  • Daily: 9:00 am - 5:00 pm
• Fitness Center
  • 24 Hours
• Flip Flop’s Family Fun Center 
  • Sunday - Thursday: 10:00 am - 9:00 pm
    Friday - Saturday: 10:00 am - 10:00 pm
• Lake Austin Pier
  • Daily: 10:00 am - 5:00 pm
• Longboard Bar & Grill
  • Daily: 11:00 am - 6:30 pm
• Surfari Water Park - Hours subject to change due to weather - 
  • Sunday - Thursday 10:00 am - 6:00 pm
  • Friday - Saturday 10:00 am - 8:00 pm
• The Springs Pools
  • Daily: 8:00 am - 10:00 pm
• The Springs Bar & Grill 
  • Daily: 11:00 am - 10:00 pm
• Valencia Restaurant
  • Breakfast: Daily: 8:00 am - 11:00 am
    All Day Menu: Daily: 12:00 pm - 10:00 pm
    Please note that Valencia Restaurant is closed daily from 11am to 12pm

*Hours Subject to Change Due to Weather or Season.

In view of the current situation, please view all of our current updates, amenity closures, and our current procedures below.

1. Learn More

Q: What are your check-in time?
A: Begins at 4:00 pm and runs until 2:00 am.

Q: Is early check-in available?
A: You are more than welcome to arrive early and if your room is available, our Front Desk Team will be able to check you in for an additional fee of $35 from 10:00 am – 4:00 pm based upon availability. If we do not have a room available upon your early arrival, we would be more than happy to store your luggage for you while you are waiting.

Q: What are your check-out times?
A: Our standard check-out time is at 10am. To request a late check-out, please contact our Front Desk Team.

Q: Do you charge a resort fee?
A: Yes, we have a daily resort fee of $40 for Two Bedroom Suites plus tax, per suite, per night and $50 for Three Bedroom Suites plus tax, per suite, per night will be charged to your room rate and includes:

• Daily Transportation to and from Walt Disney World®, Universal Orlando, and SeaWorld
• Entrance to The Springs Pools
• Resort Wide Wi-Fi
• In-Suite Local and Toll-Free Calls
• In-Suite Coffee and Tea Setup
• Unlimited 24/7 Access to our Fitness Center
• Use of the Business Center
• Scheduled Family Activities

Q: How much is parking?
A: Parking is $18 plus tax, per vehicle, per night.

Q: What is the cancellation policy?
A: Guests must cancel their reservation three days before arrival by 4:00 pm EST to avoid a one night plus tax fee.

Cancelling a reservation: If you booked directly on our website, click here , then go to Modify/Cancel Reservation at the bottom of the page. If you booked with an online travel agency or other third party, please contact the third party directly.

Please note, there are no cancellation refunds offered on Advance Purchase rates. 

Q: How much do you authorize for incidentals?
A: Upon check-in, a $50 hold per day, up to a maximum of $350, will be placed on your debit or credit card to cover incidentals during your stay.  This hold will be released 7-10 business days after your departure depending on your issuing bank.

Q: What forms of payment do you accept at check-in?
A: At check-in, guests must provide a credit card which the Front Desk will pre-authorize for the anticipated balance of the stay including taxes, resort fee and parking, plus an additional $50 per night for incidentals.  Cash will not be accepted at the time of check-in but can be used as a form of payment at the time of check-out.

Q: When is payment collected for a reservation?
A: A deposit of the first night's room, tax and resort fee is due at the time of booking. The remaining balance is due at the time of check-in. If a guest cancels their reservation less than three days before their check-in date, the deposit is non-refundable. 

Q: Do you have an Early Departure Fee?
A: Yes.  Once you confirm the dates of your stay at check-in you are responsible for an early departure fee should you choose to depart the hotel prior to the scheduled date. The fee is equal to one-night room and tax of the day departing.

Q: What is the minimum check-in age?
A: The minimum age of check-in is 21 years.

Q: Do I have to pay for entry into Surfari Water Park?
A: Water park entry is FREE when you book your stay!

Q: What are the Pool & Water Park Policies?
A: Wristbands will be distributed at check-in, based on total occupants per room, not to exceed maximum room occupancy. Wristbands are required to be worn in pool areas at all times and your room key may also be requested to validate guests of the resort. For lost wristbands, a fee of $35 will be required to replace.  

Q: Can groceries be delivered to the resort?
A: We cannot accept or store groceries on behalf of our guests. If you have groceries delivered, you must meet the delivery driver and collect the groceries in the lobby. 

Q: Is the resort pet friendly?
A: The resort welcomes service animals but not pets.

Q: What is your policy regarding skateboards and hoverboards?
A: Skateboards and hoverboards (self-balanced, two-wheeled, gliding motorized scooters) are prohibited on property due to safety concerns.

Q: Do you allow drones to be flown on hotel grounds?
A: To ensure the safety and privacy of all guests, drones are not permitted to be operated on hotel grounds.

Q: Can guests send packages to the resort prior to arrival?
A: Yes, guests can have items shipped to the resort.

Q: How far in advance can I make a reservation?
A: At least 365 days. For reservations, please click here or email reservations@groveresortorlando.com

Q: Is Wi-Fi available?
A: Yes, we offer complimentary Wi-Fi around the resort. Premium Wi-Fi is also available at an additional cost per day.

Q: What are your housekeeping practices?

• Guests staying five (5) nights or less receive daily trash removal, amenities refresh, and fresh towels.
• Guests staying six (6) nights or more receive a full-service cleaning on the fourth night plus daily trash removal, amenities refresh, and fresh towels.
• Additional full service cleans can be arranged in advance for a separate fee must be scheduled at the front desk at least 24 hours in advance.

As an environmentally conscious property, we ask guests to hang towels up on the towel rack if they’re going to use them again or place them on the floor if they want them replaced.

Q: What is the difference between the suite views?
A: Our standard view overlooks our natural resort landscape or Courtyard Fountain. Our superior view overlooks either Lake Austin, The Springs Pools, Surfari Water Park or our lagoons.

Q: How can I book a room close to the water park?
A: Room location and views are by request only to reservations@groveresortorlando.com. All requests are based upon availability and are not guaranteed.

Q: How do I book an Accessible Room?
A: Accessible rooms are available by request only to reservations@groveresortorlando.com. All requests are based upon availability and are not guaranteed.

Q: Which suites or rooms have king beds?
A: All of the rooms have a king bed in the master bedroom.

Q: Is it possible to have two twin beds instead of a queen?
A: Yes, our Two Bedroom Suite with Two Full Beds is an available room option featuring one king bed in the master and two full beds in the second bedroom. 

Q: Does the sofa in the living room double as a bed?
A: Yes, the sofa opens as a full-size bed.

Q: I need to reserve a rollaway bed for my room, can I do that?
A: No, The Grove Resort & Water Park Orlando does not have rollaway beds. The sleeper sofa does, however, fold out to be an extra bed.

Q: What kind of mattresses are in the guest rooms?
A: The beds have Sealy Sayer Pro Luxe mattresses.

Q: How many people can each suite sleep?
A: 2-bedroom suites can sleep up to 6 people, and 3-bedroom suites can sleep up to 8 people.

Q: What is included in the kitchen? What do I need to bring from home or buy?
A: Each kitchen comes equipped with: salad serving bowl, pot holders, mixing bowl, wine/bottle opener, can opener, colander, cutting board, ice bucket, ice cream scoop, knife set, ladle, measuring cup, spatula, pizza cutter, pot & pan set (3 pots with lids and a saute pan with lid), peeler, salad tongs, solid serving spoon, slotted serving spoon, Wastebasket, whisk, dish cleaning supplies. Dishes, cups, and silverware are also provided. So the only thing you might want to bring or buy would be salt, pepper, and olive oil.

Q: Do you provide washers & dryers in the units?
A: Yes. Each suite has a full-size washer & dryer. Laundry detergent is available for purchase at Alfresco Market.

Q: What shower amenities are available in rooms?
A: Shower amenities are shampoo, conditioner, body wash, soap and a hair dryer.

Q: Is smoking allowed at the resort or in suites?
A: Smoking is only permitted in designated smoking locations. Suites and the accompanying balcony are considered a “non-smoking” area. Smoking, vaping and cannabis are not permitted. Violation of any component of this policy will result in a $500.00 fine applied to the guestroom, and could be cause of eviction.

Q: Are there carbon monoxide detectors in the guest rooms?
A: We don’t have carbon monoxide detectors but we don’t need them as all of our electronics in the rooms are electric; we don’t have gas stoves or water heaters, etc.

Q: What forms of payment do you accept at check-in?
A: At check-in, guests must provide a credit card which the Front Desk will pre-authorize for the anticipated balance of the stay including taxes, resort fee and parking, plus an additional $50 per night for incidentals.  Cash will not be accepted at the time of check-in but can be used as a form of payment at the time of check-out.

Q: What are your check-in and check-out times?
A: Please note that check-in begins any time after 4:00 pm.  You are more than welcome to arrive early and if your room is available, our Front Desk Team will be able to check you in for an additional fee of $35 from 10:00 am – 4:00 pm based upon availability. If we do not have a room available upon your early arrival, we would be more than happy to store your luggage for you while you are waiting.

Our standard check-out time is at 10:00 am. To request a late check-out, please contact our Front Desk Team.

Q: Does your TVs offer parental control?
A: Yes, please give our front desk a call at Ext. 1600 so we can set that up for you.

Q: Are the pools heated?
A: Yes, The Springs Pools and our zero-entry pool at Surfari Water Park are kept at 83 degrees year round.

Q: Are there towels at the pool?
A: Yes, there is a towel tracker at The Springs Pools that guests are able to access with their room key. Complimentary towels are provided at the entrance of Surfari Water Park.

Q: What is a Splash Pass?
A: Our Splash Pass for Surfari Water Park is your way to skip the regular line so you can get into the park fast and enjoy all the fun. You can add the Splash Pass to your day for $20 per person per day. *Minimum purchase of 4 passes required. Limited availability. Visit Front Desk during your stay to purchase.

Q: What is the price to rent a cabana at The Springs Pools or Surfari Water Park?
A: Cabanas are $275 per day. For more information about what is included or to book your cabana, please click here.

Q: Are guests of guests staying at the resort allowed to use Surfari Water Park and its amenities?
A: Surfari Water Park access is restricted to registered resort guests and annual members only.

Q: What are the pools and water park policies?
A: Pool and Water Park Policies:

• Wristbands will be distributed at check-in, based on total occupants per room, not to exceed maximum room occupancy. 
• Wristbands are required to be worn in pool areas at all times. 
• For lost wristbands, a fee of $35 will be required to replace.  
• Room keys may also be requested to validate guests of the resort.

Q: Are guests able to use the pools and resort amenities before check-in?
A: You are more than welcome to arrive early and if your room is available, our Front Desk Team will be able to check you in for an additional fee of $35 from 10:00 am – 4:00 pm based upon availability. This allows you access to enjoy our Surfari Water Park and The Springs Pools until your room is ready. If we do not have a room available upon your early arrival, we would be more than happy to store your luggage for you while you enjoy Valencia Restaurant, Element Lounge, Alfresco Market, and Escape Spa.

Q: Can you book the FlowRider in advance?
A: The FlowRider® is available on a first-come, first-serve basis and does not currently accept reservations.

Q: How much is the FlowRider?
A: Shared FlowRider® sessions are $30 for 30 minutes and $55 for 60 minutes. Private FlowRider® sessions are also available for $150 for 30 minutes and $275 for 60 minutes.

Q: Is there a height restriction for the waterslides?
A: Yes, guests must be a minimum of 48 inches to ride both slides.

Q: Are coolers allowed in the water park?
A: No, coolers are not permitted in the water park. However, we offer Premium Poolside Seating for a fee, which includes a lockable safe with phone charger and cooler. Click here for details.

Q: Can guests bring outside food & beverages into the water park?
A: No, outside food & beverage is not permitted in the water park.

Q: Is sunscreen available for purchase?
A: Yes, many retail items are available for sale including sunscreen.

Q: Are life jackets provided?
A: Life jackets are available for rent for $5 for the day. Unreturned life jackets will result in a charge of $25.

Q: Are swim masks and goggles permitted?
A: Yes, in swimming pool and lazy river.  Swim masks and goggles are not permitted on the FlowRider or water slides. 

Q: Can you bring your own floatation devices?
A: Yes, for the zero-entry pool only. Lazy River Tubes are available and included in the resort fee. 

Q: Can you bring your own flotation devices for toddlers?
A: Yes.  

Q: Can toddlers ride on a tube in the Lazy River?
A: Yes, toddlers able to ride on a float with an adult. We also have life jackets available for rent.

Q: Is there a lifeguard on duty?
A: Yes, there are multiple lifeguards on duty at all times at Surfari Water Park.  

Q: Is the water park wheel chair accessible?
A: Yes, the water park is ADA compliant.

Q: How deep is the zero-entry pool? 
A: 4 feet, 6 inches

Q: Are guests allowed to bring their own fishing equipment to Lake Austin Pier? 
A: Yes, guests are permitted to use their own fishing equipment but they must use artificial bait.

Q: What are the hours of operation for the fitness center?
A: The fitness center is open 24 hrs.

Q: Is there a tennis court on-site?
A: While there are currently no plans for a tennis court, there is an on-site fitness center for guest use.

Q: Is there a basketball court on-site?
A: There is an on-site fitness center but no basketball court.

Q: Is there a gift shop on site?
A: Yes! Alfresco Market is located near the Lobby.

Q: Are there barbecue grills available or can I use my grill?
A: There are no on-site grills and unfortunately the use of a personal grill on the property is prohibited.

Q: Is there a place to print boarding passes?
A: Yes. Visit the business center located in the lobby to print your boarding passes and receive complimentary internet access.

Q: What sort of family activities are offered?
A: In addition to daily events at the pool, we have an Activity Center. Guests can come in for scheduled crafts, but also they can choose to just color or play board games. There are also board games for complimentary guest check-out.  Certain crafts do have a fee and you can check our current activities here.

Q: Is there a lost and found?
A: Please visit ileftmystuff.com and use the code 43913 to report your lost item.

Q: What type of dining options are at The Grove Resort & Water Park Orlando?

• Alfresco Market
• Longboard Bar & Grill
• The Springs Bar & Grill
• Valencia Restaurant

Q: Who do I contact to request a specific meal preparation (Halal, Kosher, gluten/allergen-free) at Valencia Restaurant?
A: Valencia Restaurant can accommodate dairy free, gluten free, vegetarian and vegan meal restrictions. Unfortunately we are unable to accommodate kosher meal options. Restrictions should be mentioned to the waiter once you are at the restaurant.

Q: How do I make restaurant reservations?
A: You can make a reservation for Valencia via Open Table by clicking here.

Q: Can groceries be delivered to the resort?
A: We cannot accept or store groceries on behalf of our guests. If you have groceries delivered, you must meet the delivery driver and collect the groceries in the lobby. 

Q: Where can I find the prices for spa treatments?
A: You can find prices here on our website or call Escape Spa at 407-734-0789 for more information.

Q: How do I book spa treatments?
A: Please email Spa@GroveResortOrlando.com or call 407-734-0789 or click here

Q: Does Escape Spa have special pricing for Florida residents?
A:  Florida Residents receive 10% off any 50-minute service or longer.

Q: What is the policy for spa guests under the age of 18?
A: A parent or legal guardian must accompany a spa guest under the age of 18 by booking a couples treatment.   Spa guests under the age of 16, may only schedule manicure or pedicure services.  Proper attire and proper behavior are required at all times while on spa property.

Packages shipped to The Grove Resort & Water Park Orlando are subject to a handling fee.  Handling fees are as follows:
Flat Envelope: $5.00
Package – 0 to 15 lbs: $10.00
Package – 16 to 30 lbs: $20.00
Package – Over 30 lbs: $50.00
Pallet: Not Accepted

When sending packages, please use the following mailing address:

The Grove Resort & Water Park Orlando
Hold for Arrival: Guest name on reservation and arrival date
14501 Grove Resort Ave
Winter Garden, FL 34787

Packages can be retrieved from the Front Desk with a photo ID.  Recipients will be required to sign for the package at the time of pick up. 

Upon delivery, if the resort is unable to locate a future reservation for the package’s recipient, the item will be returned to sender or otherwise discarded.  Due to limited storage space, please ensure your shipments arrive no earlier than fourteen (14) days prior to arrival.

The Grove Resort & Water Park Orlando is not responsible for the safe or timely arrival of any package sent to the resort. The resort accepts no liability for lost, stolen or damaged packages. 

Q: How far away is the resort from Walt Disney World® Theme Parks?
A: The resort is located just six miles from Walt Disney World® Theme Parks.

Q: What’s the bus schedule to/from the theme parks?
A: We offer daily shuttle to Walt Disney World® and select theme parks. Click here to see the complete Departure and Return times. Shuttle pickup is outside the Main Lobby next to the Building Garage 1 at the Bus Stop.

Reservations are required and must be made up to 48 hours in advance and no less than 2 hours prior to the shuttle departure time.  Specifically, for the shuttles going to Universal, Seaworld and Magic Kingdom, please let the Concierge team know at least the day before, during concierge business hours (8:00 am - 4:00 pm). For reservations, please visit the Concierge Desk on the Lobby Level or contact us at 407-545-7500 ext.1508.

Q: Are the shuttle buses ADA accessible?
A: Yes. Please notify our Guest Service desk 24 hours in advance.

Q: Is there transportation to/from the airport?
A: While we do not provide shuttle service to/from the airport. Guests can choose to take a taxis or Uber from Orlando International Airport.

Q: How much is parking?
A: Parking is $18 plus tax, per vehicle, per night.

Q: Do you allow any boats or trailers at the resort?
A: No.  We do not allow any attachments to vehicles as our garages cannot accommodate them.  We also do not have an alternate parking location for those attachments.

Q: Are there luggage carts in the garage?
A: We don’t have luggage carts on every level of the garage but there is parking on every level. Guests can also unload their car at the porte cochere with a bellman or they can call the front desk after check in and request a luggage cart to be brought to their room.

Q: What is the ceiling height for the parking garage?

• Building 1 garage is 8'
• Building 2 and 3 garages are 7’ 3"

Q: What is the closest grocery store?
A: We have our Alfresco Market located on-site where you can stock up on groceries for your kitchen. There is also a Publix Super Market 2 miles away on Route 192.

Q: Do you have an electric vehicle charging station?
A: Yes. We have two ChargePoint stations located on the first floor in Garage 1 on the left-hand side.

Q: Are there cribs available?
A: Yes, we provide pack & plays for infants and toddlers at no cost. Please contact the front desk to arrange to have one delivered to your room.

Q: Are there high chairs available?
A: Unfortunately, we do not provide high chairs but you can rent them from KM Rentals and they can be delivered to the hotel. Click here​ to check out their website for more information.

Q: Are bed rails for toddlers available?
A: Unfortunately, we do not provide bed rails but you can rent them from KM Rentals and they can be delivered to the hotel. Click here to check out their website for more information.

Q: Is there childcare available?
A: While we do not provide child-care services on property through our staff, there is a local company that comes to resorts for this service. Check out their website Kids Nite Out for more information.

Q: Does your TVs offer parental control?
A: Yes, please give our front desk a call at Ext. 1600 so we can set that up for you.

Q: What are lovebugs?
A: The lovebug is a species of march fly found in parts of southern United States and Central Florida. They are a small black fly with a red thorax. 

Q: When is lovebug season?
A: They emerge in the spring and fall, usually May and September, although this can vary by a few weeks earlier or later.

Q: Are they harmful?
A: Lovebugs are not poisonous, and they do not bite, sting, or transmit diseases.

Q: Are lovebugs attracted to anything?
A: Lovebugs are attracted to light-colored surfaces, especially if they are freshly painted, but lovebugs congregate almost anywhere, reacting to the effects of sunlight on automobile fumes, asphalt, etc.