Frequently Asked Questions
Do you charge a resort fee?
A daily resort fee of $20 (plus tax) will be charged to your room rate per room, per night and includes:
- Daily Transportaion to and from Walt Disney World's Ticket and Transportation Center
- Complimentary resort wide Wi-Fi
- Unlimited in-room local and toll-free calls
- In-suite Keurig coffee and tea setup
- Access to fitness center
- Use of the business center
How much is the self-parking fee?
The self-parking fee is $10 per day, per vehicle.
Does The Grove Resort & Spa allow smoking on hotel grounds?
There is no smoking allowed in guest suites or on balconies. If it is determined a guest has smoked in a suite, a $250 a day fee will apply. We have designated smoking areas outside the resort that are available.
What is your policy regarding hoverboards?
These types of devices (self-balanced, two-wheeled, gliding motorized scooters) are prohibited on property due to safety concerns.
Do you allow drones to be flown on hotel grounds?
To ensure the safety and privacy of all guests, drones are not permitted to be operated on hotel grounds.
Do you offer any activities by the pool?
Yes, weather permitting, we feature poolside organized activities for families as well as a seasonal schedule of outdoor, poolside children's movies. The Grove also features an Activities Center open daily from 9am-5pm.
Do you have a spa on property?
Yes! The Escape Spa is located near Valencia Restaurant and is open daily from 9am-7pm.
Do you sell attraction tickets?
Guests can purchase Orlando theme park and attraction tickets online or at the Expedia Concierge Desk in our main lobby.
Is there a place to print boarding passes?
Yes. Visit the business center located in the lobby to print your boarding passes and receive complimentary internet access.
Is there a gift shop on site?
Yes! Alfresco Market is located near the Lobby.
What are the hours of operation for the fitness center?
The fitness center is open 24 hrs.
Do you provide washers & dryers in the units?
Yes. Each suite has a full-size washer & dryer. Laundry detergent is available for purchase at Alfresco Market.
How many people can each suite sleep?
1-bedroom suites can sleep up to 4 people, 2-bedroom suites can sleep up to 6 people, and 3-bedroom suites can sleep up to 8 people.
What type of dining options are at The Grove Resort & Spa?
- Alfresco Market
- Springs Bar & Grill
- Longboard Bar & Grill (opening April 2018)
Do you provide transportation to/from the airport?
We do not provide shuttle service to and from the airport. Guests can take a taxi or a shuttle service from Orlando International Airport (MCO). Our recommended shuttle provider is Maingate Transportation. Please contact (407) 390-0000 for a reservation.
Do you have transportation to the local theme parks?
As part of our Resort Fee we offer scheduled shuttle services to and from the Walt Disney World® Ticket & Transportation Center. Reservations are required and shuttles are operated by our transportation partner, Maingate Transportation. Travel times vary depending on the time of year. A current schedule is available at the front desk.
Are the shuttle buses ADA accessible?
Yes. Please notify our Guest Service desk 24 hours in advance.
Do you have an electric vehicle charging station?
Yes. We have two ChargePoint stations located on the first floor in Garage 1 on the left-hand side.
Do you provide kitchen utensils and silverware in your suite kitchens?
Yes. Our kitchens are fully-equipped with kitchen utensils and silverware.
Do you offer Pack N' Plays for children?
Yes. We have a limited number available complimentary at the resort. When booking your reservation please note your request.
What is your cancellation policy?
If your plans change, we are happy to accept your cancellation with 72 hours' notice at no additional charge.
What are your check-in and check-out times?
Check-in is at 4:00 pm and check-out is at 11:00 am.
What is the minimum check-in age?
The minimum age of check-in is 21 years.
Do you allow late check-out requests?
We honor late check-out requests based upon availability. The pricing for late check-outs is as follows:
- $25 per hour after 11am. After 2pm full rate is charged for that evening.
Do you have an Early Departure Fee?
Yes. Once you confirm the dates of your stay at check-in you are responsible for an early departure fee should you choose to depart the hotel prior to the scheduled date. The fee is equal to one-night room and tax of the day departing.
Are you an AAA Approved resort?
Yes, we are!
How far are you located from:
Walt Disney World® area - 3 miles
International Drive - 18 miles
SeaWorld Orlando® - 15 miles
Discovery Cove by SeaWorld – 16 miles
Orange County Convention Center - 18 miles
Universal Studios Resort™ - 19 miles
Lego Land Florida – 31 miles
Orlando International Airport (MCO) - 27 miles