Frequently Asked Questions
Start planning your escape by learning about our policies and other frequently asked questions.
As we continue to monitor the coronavirus situation, Escape Spa is temporarily closed.
General Information & Policies
Q: What should I do with my personal possesions?
A: We recommend that personal items or possessions such as jewelry or assessories remain safely at home or in your suite. Escape Spa is not responsible for loss or damage to personal possessions.
Q: Are there locker rooms in the spa?
A: For your convenience, locker room amenitities including luxury robes and slippers are provied to our spa guests.
Q: Can I bring food or drinks into the spa?
A: Unfortunely no outside food or drinks are allowed in the spa but we do offer water, coffee, and tea for our guest to enjoy before their treatment.
Q: Can I use my cell phone at the spa?
A: The use of cell phones, cameras and/or any other electronic devices while on spa property is strictly prohibited. We want our guests to unwind and relax while they are in the spa.
Q: Should I notitfy the spa staff of any health issues?
A: Yes, please notifty spa staff at time of booking of any health or pregnancy related issues, including but not limited to: allergies, diabetes, high blood pressure, low blood pressure, prescribed or non-prescribed medications, or any ailment or disability. The Spa reserves the right to decline treatment to pregnant women in the first trimester of their pregnancy. We recommend a facial in the first trimester. Please call the Spa for discussion and details.
Q: What is the policy for spa guests under the age of 18?
A: A parent or legal guardian must accompany a spa guest under the age of 18 by booking a couples treatment. Spa guests under the age of 16, may only schedule manicure or pedicure services. Proper attire and proper behavior are required at all times while on spa property.
Reservation & Cancellation Policies
Q: How early should I arrive for my treatment?
A: Plan to arrive 15 minutes prior to your scheduled treatment time. In the event of late arrival, the treatment time allowance may be reduced to accommodate the next scheduled appointment.
Q: Can I reschedule my appointment?
A: We will be happy to assist you in rescheduling your appointment with a 24-hour notice.
Q: What if I need to cancel my appointment?
A: If rescheduling your appointment is not an option for you, we strictly adhere to a 24-hour notice for cancellations or changes to appointments made directly to the Spa. Failure to comply with this cancellation policy will result in a 100%, non-refundable charge.