Follow the links below for additional information for The Grove Resort & Water Park Orlando, or call us for more information at:
Toll Free Reservations: 877.890.7932
Hotel Toll Free: 833-641-2147
Travel Advisor Incentives at our Orlando Hotel Plan and Unparalleled Experience for Your Clients
If you're a travel professional interested in finding the best value and the best destination for your clients, look no further than The Grove Resort & Water Park Orlando. With well-appointed Orlando accommodations, exceptional on-site amenities, and an array of ways for families to play, The Grove Resort & Water Park Orlando is every family’s dream destination.
The Grove is proud to work with travel professionals, both Florida locals and those outside the area and internationally, to provide exceptional experiences, great values, and unbeatable incentives.
We love our Travel Professionals. Commissions are paid up to 30 days following guest departure and IATA number is required at time of booking.
For more information on booking stays at The Grove Resort & Water Park Orlando, please feel free to contact us at InhouseReservations@phmemail.com.
PUBLISHED: 25TH MAY 2018
We take the protection of your private data very seriously and adhere to relevant data protection legislation. Personal data is collected only to the extent necessary. In no case will the data be sold or made available to third parties unless it is integral to the services and goods supplied by The Grove Resort & Water Park Orlando. You can learn more about any third-party processing by reading this policy and how we handle your data when you use our services. “Personal Data” is data that identifies you as an individual or relates to an identifiable individual.
At touchpoints throughout your guest journey, we may collect the following Personal Data:
In limited circumstances, we also may collect:
HOW WE COLLECT PERSONAL DATA
We collect Personal Data in a variety of ways:
COLLECTION OF OTHER DATA
“OTHER DATA” is data that generally does not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveals your specific identity or relates to an individual, we will treat Other Data as Personal Data. Other Data include:
HOW WE COLLECT OTHER DATA
We collect Other Data in a variety of ways:
USE OF PERSONAL DATA AND OTHER DATA
We use Personal Data and Other Data to provide you with Services and to develop new services. In some instances, we will request that you provide Personal Data to assist us in delivering our services to you. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.
We use Personal Data and Other Data for our legitimate business interests including delivering the Services you request such as hotel, restaurant and meetings and events: including the associated payment processing, administration, reservation confirmations, prearrival messages and delivery of services.
We will use Personal Data and Other Data to manage our contractual relationship with you, because we have a legitimate interest to do so and/or to comply with a legal obligation.
Personal Preferences: We will use your Personal and Other Data to deliver a personalized experience:
Business Purposes: We use Personal Data and Other Data for:
DISCLOSURE OF PERSONAL DATA AND OTHER DATA
The Grove Resort aims to delivery exceptional service to you, and to do so we share Personal Data and Other Data with:
OTHER USES AND DISCLOSURES
We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of The Grove Resort & Water Park Orlando, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We are not responsible for the data collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through our Social Media Pages.
You have choices when it comes to how we use your data and we want to ensure you have the information to make the choices that are right for you.
If you no longer want to receive marketing-related emails, you may opt out by following the instructions in any email you receive from us.
YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA
You have the right at any time:
If you wish to exercise any of your rights, please contact us stating which of your rights you wish to exercise at firstname.lastname@example.org, or by mail:
The Grove Resort & Water Park Orlando
Attn: Data Protection Officer
12562 International Dr.
Orlando, FL 32821
For your protection, we only fulfil requests for the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before fulfilling your request. We will comply with your request as soon as reasonably practicable.
The criteria used to determine our retention periods include:
SENSITIVE PERSONAL DATA
The Grove Resort & Water Park Orlando will only request Sensitive Personal Data to safeguard a guest’s or its own interests. Examples are a guest’s health when using the Spa, allergy information that the hotel should be made aware of or identity information required for legal purposes or to prevent fraud.
THE PROCESSING OF CHILDREN’S DATA
The Grove Resort & Water Park Orlando services are not directed to children under the age of thirteen (13); although of course children accompanied by their parents, guardians or responsible adult are welcome at The Grove Resort & Water Park Orlando.
A Parent of Legal Guardian must provide any Personal Data or Sensitive Personal Data to The Grove Resort & Water Park Orlando if they wish The Grove Resort & Water Park Orlando to deliver tailored services to their Child; for example, remembering a birthday or catering for allergies.
The Grove Resort & Water Park Orlando has in place strict security procedures to protect information. We protect your personal information during transmission by using Secure Sockets Layer software, which encrypts the information that you provide online at our website. We will use commercially reasonable efforts to protect your information that you provide to us directly and how it is stored and processed. However, the Internet is not a secure environment and we cannot guarantee the security of information you send to us via email, VOIP, or phone. We will also continue to assess new technology for protecting information and upgrade our information security systems when appropriate.
Further, we permit only authorized The Grove Resort & Water Park Orlando employees and third parties to access any personal information. If an employee misuses personal information, we may take disciplinary action, up to and including termination of employment. If any third-party individual or organization misuses personal information, we will take action, up to and including termination of any agreement between The Grove Resort & Water Park Orlando and that individual or organization.
The Grove Resort & Water Park Orlando
Attn: Data Protection Officer
14501 Grove Resort Ave.
Winter Garden, Florida 34787
Email communications are not always secure, so please do not include any credit card or Sensitive Data in your emails to us.