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14501 Grove Resort Ave.

Winter Garden, FL 34787

Toll Free Reservations: 1-877-890-7932

Hotel Toll Free: 1-833-641-2147

Hotel: 407-545-7500

Fax: 321-319-6793

Real Estate Sales: 1-888-434-7683

About Us

The Grove Resort & Water Park Orlando

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Aerial view of The Grove Resort

The Grove Resort & Water Park Orlando is an expansive 106-acre hotel destination located just six miles from Walt Disney World® Theme Parks, with free transportation to the Walt Disney World® Ticket and Transportation Center (Near Magic Kingdom® Park). Set on Lake Austin and amid a portion of Central Florida’s conservation grounds, The Grove is a sanctuary from the boisterous pace of the outside world, neighboring theme parks, luxury shopping, and entertainment centers.

Spacious one, two, and three bedroom suites with fully equipped kitchens, full-size washers and dryers, multiple bathrooms, and screened in balconies offer guests the comforts of home, while the resort’s hearty collection of amenities deliver the luxuries of a full-service resort.

The Springs Pools, Surfari Water Park and Lake Austin are all focal points of The Grove experience.  Surfari Water Park includes a kid's activity pool with multiple slides, a lazy river stretching 695 feet, and a FlowRider® Double surf simulator. Flip Flop's Family Fun Center is our brand-new state-of-the-art arcade, featuring glow-in-the-dark mini golf!

Guests can also enjoy a selection of natural adventures at the resort’s Lake Austin Pier, Escape Spa, 24-hour fitness center, and children’s activity center.

Dining options include:

  • Alfresco Market, our large scale grab-and-go market includes a coffee bar, gelato, pastries, and groceries
  • Valencia Restaurant
  • The Springs Bar & Grill, located next to The Springs Pools
  • Longboard Bar & Grill, located in Surfari Water Park

6,000 square feet of flexible space is available for corporate, association, and incentive meetings, as well as weddings, family reunions, and other special events. 

Contact Us

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We are ready to serve you. If you have a request or comment, or if you would like additional information about The Grove Resort & Water Park Orlando, the following is how to reach us and individual departments related to your need.   

The Grove Resort & Water Park Orlando
14501 Grove Resort Avenue
Winter Garden, Florida 34787
Toll Free: 833-641-2147 - Phone Number: 407.545.7500

Reservation Department:
Call  877-890-7932  for room reservations or email us at reservations@groveresortorlando.com.

Meetings:
Information on planning meetings, special events & conference support: Contact Group Sales by calling 407.545.7500 or email at sales@groveresortorlando.com.

Social Events:
Professional catering services for your next celebration: If you are planning a special celebration, party or need our professional catering services team, contact us by calling 407.545.7500 or email at sales@groveresortorlando.com.

Escape Spa:
To book a spa treatment or for general spa related questions, please call 407.734.0789.

Weddings:
Our wedding planning department is ready to help: Contact our wedding professionals directly by calling 407.734.0609 or email at weddings@groveresortorlando.com

Dining:

  • Alfresco Market: For any questions, call us at 407.545.7500 ext. 1553
  • Valencia Restaurant: For any questions or to make a reservation, call us at 407.545.7500 ext. 1581
  • Longboard Bar & Grill: For any questions, call us at 407.545.7500 ext. 1588
  • The Springs Bar & Grill: For any questions, call us at 407.545.7500 ext. 1581

Resort General:
For all other inquiries and general information call us at 407.545.7500.

Frequently Asked Questions

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HOURS OF OPERATION

  • Activity Center
    • Saturday - Sunday: 9:00 am - 5:00 pm
    • Closed Monday - Friday
       
  • Alfresco Market
    • Opens Daily: 7:00 am - 11:00 pm
       
  • ​Check-In
    • Begins at 4:00pm and runs until 2:00 am
    • We offer early check-in for an additional fee of $70 (7am - 10am) and $35 (10am – 2pm). This allows you access to enjoy our Surfari Water Park and The Springs Pools until your room is ready. However, if you prefer not to check-in early, Valencia Restaurant, Element Lounge, Alfresco Market, and Escape Spa are available for use. Early check-in is based upon availability and excludes holidays.
  • Check-Out
    • Ends at 10:00 am
    • Front Desk may offer late check-out, based upon availability. The pricing for late check-out is $25 per hour after 10:00am.  After 2:00 pm full rate is charged for that evening.
       
  • Concierge
    • Daily: 8:00 am - 4:00 pm
       
  • Escape Spa
    • Daily: 9:00 am - 5:00 pm
       
  • Fitness Center
    • 24 Hours
       
  • Flip Flop’s Family Fun Center 
    • Sunday - Thursday: 10:00 am - 8:00 pm
    • Friday - Saturday: 10:00 am - 10:00 pm
       
  • Lake Austin Pier
    • Daily: 10:00 am - 5:00 pm
       
  • Longboard Bar & Grill
    • Daily: 11:00 am
       
  • Surfari Water Park
    • Daily: 10:00 am - 8:00 pm
      Starting June 18, 2021 - Friday - Saturday: 10:00 am - 9:00 pm
  • The Springs Pools
    • Daily: 8:00 am - 10:00 pm
       
  • The Springs Bar & Grill
    • Opens Daily: 11:10 am - 11:00 pm
       
  • Valencia Restaurant
    • Opens Daily: 8:00 am - 10:00 pm

*Hours Subject to Change Due to Weather or Season

 

ACCOMMODATIONS

Q: How can I book my stay?
A: You can book you stay online and for any additional questions you can email us at reservations@groveresortorlando.com.

Q: What are your housekeeping practices?

  • Guests staying five (5) nights or less receive daily trash removal, amenities refresh, and fresh towels.
  • Guests staying six (6) nights or more receive a full-service cleaning on the fourth night plus daily trash removal, amenities refresh, and fresh towels.
  • Additional full service cleans can be arranged in advance for a separate fee and can be scheduled at the front desk. 

As an environmentally conscious property, we ask guests to hang towels up on the towel rack if they’re going to use them again or place them on the floor if they want them replaced.

Q: What is the difference between the suite views?
A: Our standard view overlooks our natural resort landscape or Courtyard Fountain. Our superior view overlooks either Lake Austin, The Springs Pools, Surfari Water Park or our lagoons.

Q: How can I book a room close to the water park?
A: Room location and views are by request only to reservations@groveresortorlando.com. All requests are based upon availability and are not guaranteed.

Q: How do I book an Accessible Room?
A: Room location and views are by request only to reservations@groveresortorlando.com. All requests are based upon availability and are not guaranteed.

Q: Which suites or rooms have king beds?
A: All of the rooms have a king bed in the master bedroom.

Q: Is it possible to have two twin beds instead of a queen?
A: Yes, our Two Bedroom Suite with Two Full Beds is an available room option featuring one king bed in the master and two full beds in the second bedroom. 

Q: Does the sofa in the living room double as a bed?
A: Yes, the sofa opens as a full-size bed.

Q: I need to reserve a rollaway bed for my room, can I do that?
A: No, The Grove Resort & Water Park Orlando does not have rollaway beds. The sleeper sofa does, however, fold out to be an extra bed.

Q: What kind of mattresses are in the guest rooms?
A: The beds have Sealy Sayer Pro Luxe mattresses.

Q: How many people can each suite sleep?
A: One bedroom suites can sleep up to 4 people, two bedroom suites can sleep up to 6 people, and three bedroom suites can sleep up to 8 people.

Q: What is included in the kitchen? What do I need to bring from home or buy?
A: Each kitchen comes equipped with: salad serving bowl, pot holders, mixing bowl, wine/bottle opener, can opener, colander, toaster, cookie sheet, cutting board, ice bucket, ice cream scoop, knife set, ladle, measuring cup, spatula, pizza cutter, pot & pan set (3 pots with lids and a saute pan with lid), peeler, salad tongs, solid serving spoon, slotted serving spoon, wastebasket, whisk, dish cleaning supplies. Dishes, cups, and silverware are also provided. So the only thing you might want to bring or buy would be salt, pepper, and olive oil.

Q: Do you provide washers & dryers in the units?
A: Yes Each suite has a full-size washer & dryer. Laundry detergent is available for purchase at Alfresco Market.

Q: What shower amenities are available in rooms?
A: Shower amenities are shampoo, conditioner, body wash, soap and a hair dryer.

Q: Is smoking allowed at the resort or in suites?
A: Smoking is only permitted in designated smoking locations. Suites and the accompanying balcony are considered a “non-smoking” area and a possible cleaning fee could be added if a guest chooses to smoke in these areas.

Q: Are there carbon monoxide detectors in the guest rooms?
A: We don’t have carbon monoxide detectors but we don’t need them as all of our electronics in the rooms are electric; we don’t have gas stoves or water heaters, etc.

Q: What forms of payment do you accept at check-in?
A: At check-in, guests must provide a credit card which the Front Desk will pre-authorize for the anticipated balance of the stay including taxes, resort fee and parking, plus an additional $50 per night for incidentals. Cash will not be accepted at the time of check-in but can be used as a form of payment at the time of check-out.

Q: Does your TVs offer parental control?
A: Yes, please give our front desk a call at Ext. 1600 so we can set that up for you.

 

ADA ACCESSIBILITY
The Grove Resort & Water Park Orlando is proud and honored to offer ADA-Compliant accommodations. We encourage guests to contact us in advance of their visit to ensure the most suitable accommodations are prepared to offer a memorable and comfortable stay. Please contact reservations at 407.530.3401 or at reservations@groveresortorlando.com.

To accommodate our ADA guests, we have Handicap parking located close to the main entrance of the resort as well as on every level of the parking garages closest to the entrances.

The two main entrances to the resort are ADA accessible. Routes to guest rooms, The Springs Pools, Surfari Water Park, lobby, dining areas, meeting space and parking are accessible, however, doors in these areas are fire doors.

We have ADA compliant guestrooms with shower benches, shower bars, wide doorways, accessible light switches, lower counters, visual fire alarm and doorbell, and emergency strobe lights.

 

AMENITIES & SERVICES

Q: Are the pools heated?
A: Yes, The Springs Pools and our zero-entry pool at Surfari Water Park are kept at 83 degrees year round.

Q: Are there towels at the pool?
A: Yes, there is a towel tracker at The Springs Pools and Surfari Water Park. The towels are complimentary and guests are able to access as many as needed with their room key.

Q: What is the price to rent a cabana at The Springs Pools or Surfari Water Park?
A: Weekdays are $225 and weekends are $275. For more information about what is included in the cabanas, please visit https://thegroveorlando.ipoolside.com/#

Q: Are guests of guests staying at the resort allowed to use Surfari Water Park and its amenities?
A: The water park is for registered resort guests only. No outside friends or family.

Q: Can you book the FlowRider® in advance?
A: The FlowRider® is available on a first-come, first-serve basis and does not currently accept reservations.

Q: How much is the FlowRider®?
A: The FlowRider® is $30 for 30 minutes and $55 for 60 minutes. Private sessions are available for $150 for 30 minutes and $275 for 60 minutes.

Q: Is there a height restriction for the waterslides?
A: Yes, guests must be a minimum of 48 inches to ride both slides.

Q: Are there life jackets available?
A: Life jackets are available for rent for $5 for the day. Unreturned life jackets will result in a charge of $25.

Q: Can toddlers ride on a tube in the Lazy River?
A: Yes, a guest is able to ride on a float with an adult. We also have life jackets available to rent.

Q: Can I bring pool toys to play with in Surfari Water Park?
A: Small pool toys and squirt guns are allowed, but larger squirt/water guns are not.

Q: How much are the boat rentals at Lake Austin?
A: Swan paddle boat (5 seater) is $15/half hour, Kayak is $15/half hour, and the Go Float -2 seater electric boat is $30/half hour or $45/hour.

Q: Are guests allowed to bring their own fishing equipment to Lake Austin Pier? A: Yes, guests are permitted to use their own fishing equipment but they must use artificial bait.

Q: What are the hours of operation for the fitness center?
A: The fitness center is open 24 hrs.

Q: Is there a tennis court on-site?
A: While there are currently no plans for a tennis court, there is an on-site fitness center for guest use.

Q: Is there a basketball court on-site?
A: There is an on-site fitness center but no basketball court.

Q: Are there barbecue grills available or can I use my grill?
A: There are no on-site grills and unfortunately the use of a personal grill on the property is prohibited.

Q: Is there a gift shop on site?
A: Yes! Alfresco Market is located near the Lobby.

Q: Is there a place to print boarding passes?
A: Yes. Visit the business center located in the lobby to print your boarding passes and receive complimentary internet access.

Q: What sort of family activities are offered?
A: In addition to daily events at the pool, the Activities Center is open daily 9:00am-5:00pm. Guests can come in for scheduled crafts, but also they can choose to just color or play board games. There are also board games for complimentary guest check-out. You can check our current activities by calling us at 407.545.7500.

Q: Can groceries be delivered to the resort?
A: We cannot accept or store groceries on behalf of our guests. If you have groceries delivered, you must meet the delivery driver and collect the groceries in the lobby. 

Q: Is there a lost and found?
A: Please visit ileftmystuff.com and use the code 43913 to report your lost item.

*Hours Subject to Change Due to Weather

 

DINING
Q: What type of dining options are at The Grove Resort & Water Park Orlando?

Valencia Restaurant, Alfresco Market, The Springs Bar & Grill, and Longboard Bar & Grill

Q: Who do I contact to request a specific meal preparation (Halal, Kosher, gluten/allergen-free) at Valencia Restaurant?
A: Valencia Restaurant can accommodate dairy free, gluten free, vegetarian and vegan meal restrictions. Unfortunately we are unable to accommodate kosher meal options. Restrictions should be mentioned to the waiter once you are at the restaurant.

Q: How do I make restaurant reservations?
A: You can make a reservation for Valencia by calling 407.545.7500

Q: Can groceries be delivered to the resort?
A: We cannot accept or store groceries on behalf of our guests. If you have groceries delivered, you must meet the delivery driver and collect the groceries in the lobby. 

 

ESCAPE SPA
Q: Where can I find the prices for spa treatments?

A: You can find prices by calling Escape Spa at 407-734-0789 for more information.

Q: How do I book spa treatments?
A: Please email Spa@GroveResortOrlando.com or call 407-734-0789.

Q: Does Escape Spa have special pricing for Florida residents?
A:  Florida Residents receive 15% off at Escape Spa, which increases to 20% off for any 2 treatments that are 50 mins or longer/per person.

 

PAYMENT, POLICIES & FEES
Q: What are your check-in time?

A: Begins at 4:00 pm and runs until 2:00 am.

Q: Is early check-in available?
A: We offer early check-in for an additional fee of $70 (7am - 2pm) and $35 (10am – 2pm). This allows you access to enjoy our Surfari Water Park and The Springs Pools until your room is ready. However, if you prefer not to check-in early, Valencia Restaurant, Element Lounge, Alfresco Market, and Escape Spa are available for use. Early check-in is based upon availability and excludes holidays

Q: What are your check-out time?
A: Check-out ends at 10:00 am. Front Desk may offer late check-out, based upon availability. The pricing for late check-out is $25 per hour after 10:00 am.  After 2:00 pm full rate is charged for that evening.

Q: Do you charge a resort fee?
A: Yes, we have a daily resort fee of $35 for One & Two Bedroom Suites plus tax, per suite, per night and $45 for Three Bedroom Suites plus tax, per suite, per night will be charged to your room rate and includes:

  • Daily Transportation to and from Walt Disney World®, Universal Orlando, and SeaWorld
  • Entrance to The Springs Pools
  • Resort Wide Wi-Fi
  • In-Suite Local and Toll-Free Calls
  • In-Suite Coffee and Tea Setup
  • Unlimited 24/7 Access to our Fitness Center
  • Use of the Business Center

Q: How much is parking?
A: Parking is $18 plus tax, per vehicle, per night.

Q: What is the cancellation policy?
A: Guests must cancel their reservation three days before arrival by 4:00 pm EST to avoid a one night plus tax fee.

Q: How much do you authorize for incidentals?
A: Upon check-in, a $50 hold per day, up to a maximum of $350, will be placed on your debit or credit card to cover incidentals during your stay.  This hold will be released 7-10 business days after your departure depending on your issuing bank.

Q: What forms of payment do you accept at check-in?
A: At check-in, guests must provide a credit card which the Front Desk will pre-authorize for the anticipated balance of the stay including taxes, resort fee and parking, plus an additional $50 per night for incidentals. Cash will not be accepted at the time of check-in but can be used as a form of payment at the time of check-out.

Q: When is payment collected for a reservation?
A: A deposit of the first night's room, tax and resort fee is due at the time of booking. The remaining balance is due at the time of check-in. If a guest cancels their reservation less than three days before their check-in date, the deposit is non-refundable. 

Q: Do you have an Early Departure Fee?
A: Yes. Once you confirm the dates of your stay at check-in you are responsible for an early departure fee should you choose to depart the hotel prior to the scheduled date. The fee is equal to one-night room and tax of the day departing.

Q: What is the minimum check-in age?
A: The minimum age of check-in is 21 years.

Q: Do I have to pay for entry into Surfari Water Park?
A: Water park entry is FREE when you book your stay!

Q: What are the Water Park and Pool Policies?
A: Wristbands will be distributed at check-in, based on total occupants per room, not to exceed maximum room occupancy. Wristbands are required to be worn in pool areas at all times and room keys may also be requested to validate guests of the resort. For lost wristbands, a fee of $35 will be required to replace.

Q: Is the resort pet friendly?
A: The resort welcomes service animals but not pets.

Q: What is your policy regarding hoverboards?
A: These types of devices (self-balanced, two-wheeled, gliding motorized scooters) are prohibited on property due to safety concerns.

Q: Do you allow drones to be flown on hotel grounds?
A: To ensure the safety and privacy of all guests, drones are not permitted to be operated on hotel grounds.

Q: Can guests send packages to the resort prior to arrival?
A: Yes, guests can have items shipped to the resort.

Q: How far in advance can I make a reservation?
A: 365 days.

Q: Is Wi-Fi available?
A: Yes, we offer complimentary Wi-Fi around the resort. Premium Wi-Fi is also available at an additional cost per day.

 

SHIPPING OF PACKAGES
Packages shipped to The Grove Resort & Water Park Orlando are subject to a handling fee.  Handling fees are as follows:

Flat Envelope: $5.00
Package – 0 to 15 lbs: $10.00
Package – 16 to 30 lbs: $20.00
Package – Over 30 lbs: $50.00
Pallet: Not Accepted

When sending packages, please use the following mailing address:
The Grove Resort & Water Park Orlando
Hold for Arrival: Guest name on reservation and arrival date
14501 Grove Resort Ave
Winter Garden, FL 34787

Packages can be retrieved from the Front Desk with a photo ID.  Recipients will be required to sign for the package at the time of pick up. 

Upon delivery, if the resort is unable to locate a future reservation for the package’s recipient, the item will be returned to sender or otherwise discarded.  Due to limited storage space, please ensure your shipments arrive no earlier than fourteen (14) days prior to arrival.

The Grove Resort & Water Park Orlando is not responsible for the safe or timely arrival of any package sent to the resort. The resort accepts no liability for lost, stolen or damaged packages. 

 

TRANSPORTATION & LOCATION
Q: How far from the resort is 
Walt Disney World® Theme Parks?
A: The resort is located six miles from Walt Disney World® Theme Parks.

Q: What’s the bus schedule to/from the theme parks?

Departure Times from The Grove Resort:

  • 7:00 am to Animal Kingdom®
  • 8:50 am to Walt Disney World® Transportation and Ticket Center (Near Magic Kingdom® Park) 
  • 10:45 am to Disney's Hollywood Studios® and EPCOT®
  • 7:35 am to Universal Orlando
  • 7:35 am to SeaWorld

Return Times:

  • 6:30 pm from Animal Kingdom® - Pick-up from Charter Bus Lot by Green Canopy
  • 8:55 pm from Disney's Hollywood Studios® Transportation Center - Lane #73
  • 9:05 pm from Walt Disney World® Transportation and Ticket Center (Near Magic Kingdom® Park) - Charter Bus Lot. Lane #16
  • 10:10 pm from EPCOT® - Lane #45
  • 7:40 pm from Universal Orlando - Transportation Hub, Lane #73
  • 7:30 pm from SeaWorld - Green Canopy

Reservations are required and must be made up to 48 hours in advance. For reservations, please visit the Concierge Desk on the Lobby Level or contact us at 407-545-7500 ext.1508.

Shuttle pickup is outside the Main Lobby next to the Building Garage 1 at the Bus Stop.

*Platinum Transportation Inc. Does not provide complimentary transportation to or from Disney ® Special events such as “Mickeys Not so Scary Halloween, Mickey’s Very Merry Christmas Party, etc. Shuttle times are subject to capacity, traffic and weather conditions and may occasionally run late. Be at designated area 10 minutes prior to departure. Please note that capacity is limited, and services are provided on a first come, first served basis. Your Resort and/or Platinum Transportation Inc.  will not provide reimbursement for transportation service due to missed shuttles. Groups of 10 or more MAY NOT use the courtesy shuttle. There is NO smoking, eating, drinking, over size strollers or luggage permitted on the shuttle. For riders with disabilities and wheelchairs, please call for a reservation at least 48 hours prior to boarding. Maximum capacity is two (2) wheelchairs/scooters per pick up per bus. For any questions, contact us at (407) 492-8888.

Q: Are the shuttle buses ADA accessible?
A: Yes. Please notify our Guest Service desk up to 48 hours in advance.

Q: Is there transportation to/from the airport?
A: While we do not provide shuttle service to/from the airport. Guests can choose to take a taxis or Uber from Orlando International Airport.

Q: Do you allow any boats or trailers at the resort?
A: No. We do not allow any attachments to vehicles as our garages cannot accommodate them. We also do not have an alternate parking location for those attachments.

Q: Are there luggage carts in the garage?
A: We don’t have luggage carts on every level of the garage but there is parking on every level. Guests can also unload their car at the porte cochere with a bellman or they can call the front desk after check in and request a luggage cart to be brought to their room.

Q: What is the ceiling height for the parking garage?
A: Building 1 garage is 8' and building 3 garage is 7' 3".

Q: What is the closest grocery store?
A: We have our Alfresco Market located on-site where you can stock up on groceries for your kitchen. There is also a Publix Super Market 2 miles away on Route 192.

Q: Do you have an electric vehicle charging station?
A: Yes. We have two ChargePoint stations located on the first floor in Garage 1 on the left-hand side.

 

TRAVELING WITH BABIES AND YOUNG CHILDREN
Q: Are there cribs available?

A: Yes, we provide pack & plays for infants and toddlers at no cost. Please contact the front desk to arrange to have one delivered to your room.

Q: Are there high chairs available?
A: Unfortunately, we do not provide high chairs but you can rent them from KM Rentals and they can be delivered to the hotel. Call us at 407.545.7500 for more information.

Q: Are bed rails for toddlers available?
A: Unfortunately, we do not provide bed rails but you can rent them from KM Rentals and they can be delivered to the hotel. Call us at 407.545.7500 for more information.

Q: Is there childcare available?
A: While we do not  provide child-care services on property through our staff, there is a local company that comes to resorts for this service. Check out their website Kids Nite Out for more information.

Q: Does your TVs offer parental control?
A: Yes, please give our front desk a call at Ext. 1600 so we can set that up for you.

 

LOVEBUGS
Q: What are lovebugs?

A: The lovebug is a species of march fly found in parts of southern United States and Central Florida. They are a small black fly with a red thorax. 

Q: When is lovebug season?
A: They emerge in the spring and fall, usually May and September, although this can vary by a few weeks earlier or later.

Q: Are they harmful?
A: Lovebugs are not poisonous, and they do not bite, sting, or transmit diseases.

Q: Are lovebugs attracted to anything?
A: Lovebugs are attracted to light-colored surfaces, especially if they are freshly painted, but lovebugs congregate almost anywhere, reacting to the effects of sunlight on automobile fumes, asphalt, etc.