orange body scrub at the grove spa
SPA

How-to-Spa

Start planning your escape by learning about our policies and what to expect while you're here.

Hours of Operation

Escape Spa Hours
Now Open!

Open Daily | 9 am - 7 pm

General Information & Policies

PERSONAL POSSESSIONS

Escape Spa is not responsible for loss or damage to personal possessions such as jewelry, clothing, and/or accessories. It is recommended that personal items or possessions remain safely at home or confined to safe areas, outside the boundaries of the Spa.

FOR YOUR CONVENIENCE

Locker room amenities, luxury robes and slippers are provided as a courtesty to our spa guests.

NO OUTSIDE FOOD OR BEVERAGE

Purchases may be made for food and beverages from other outlets of the resort. 

HEALTH ISSUES

Please notify spa staff at time of booking of any health or pregnancy related issues, including but not limited to: allergies, diabetes, high blood pressure, low blood pressure, prescribed or non-prescribed medications, or any ailment or disability. The Spa reserves the right to decline treatment to pregnant women in the first trimester of their pregnancy. We recommend a facial in the first trimester. Please call the Spa for discussion and details.

SPA GUESTS UNDER THE AGE OF 18

A parent or legal guardian must accompany a spa guest under the age of 18 by booking a couples treatment.   Spa guests under the age of 16, may only schedule manicure or pedicure services.  Proper attire and proper behavior are required at all times while on spa property.

SPA ENVIRONMENT

Use of cameras, cell phones, and/or any other electronic devices while on spa property is strictly prohibited.

Reservation & Cancellation Policies

SPA ETIQUETTE

Advanced reservations are highly recommended and secured by a credit card. Hours may vary by season. Advance notice is required for before and after-hours appointments. Last appointment is scheduled one hour prior to closing. Please call The Spa for personalized service (407.734.0789).

ARRIVAL

Please plan to arrive 30 minutes prior to the scheduled treatment time. Various pre-treatment amenities are available and encouraged. In the event of late arrival, the treatment time allowance may be reduced to accommodate the next scheduled appointment.

CANCELLATION

We will be happy to assist you in rescheduling your appointment. However, if rescheduling your appointment is not an option for you, we strictly adhere to a 24-hour notice for cancellations or changes to appointments made directly to the Spa. Failure to comply with this cancellation policy will result in a 100%, non-refundable charge. The Spa is not responsible for the cancellation of resort room reservations.

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